Privacy policy
Last updated: 2 October 2026
This privacy policy explains how Forth Media (“we”, “us”) collects and uses personal information when you visit forthmedia.co.uk, contact us or use our services. We are committed to handling your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Forth Media is a digital marketing and creative studio based in Central Scotland. The data controller is Forth Media, based in Central Scotland.
If you have any questions about this policy or your information, contact us at info@forthmedia.co.uk or on 07904 758966.
What information we collect
Information you give us
When you fill in a form on our website (project enquiry, shoot request, event booking, free menu audit or contact form), email us, call us or message us, we may collect:
- your name, business name and job details
- email address and phone number
- your town or area, and venue or event details
- your website and social media handles
- information about your project, budget, goals and timings
- anything else you choose to tell us in a message
Information collected automatically
When you visit our website, we and our service providers may collect technical information such as your IP address, browser type, device, pages visited and how you arrived at the site. Some of this is collected using cookies. Non-essential cookies are only used if you agree to them. See our cookie policy.
How we use your information
| Purpose | Lawful basis |
|---|---|
| Replying to your enquiry, sending quotes and arranging shoots or meetings | Steps taken at your request before entering into a contract, and our legitimate interests in responding to enquiries |
| Providing our services and managing our relationship with you | Performance of a contract |
| Sending you a confirmation or follow-up about your enquiry | Legitimate interests |
| Keeping records, invoicing and meeting legal and tax obligations | Legal obligation |
| Understanding how our website is used and measuring our marketing (analytics and advertising cookies) | Consent |
| Protecting our website and forms from spam and misuse | Legitimate interests |
We will not send you marketing emails unless you have agreed to receive them, and you can opt out at any time.
Who we share your information with
We do not sell your personal information. We only share it with service providers who help us run our business, such as:
- our website host and email provider (Hostinger)
- our website and form software (WordPress and its plugins, including Fluent Forms)
- analytics and advertising platforms such as Google, Meta and TikTok, only if you consent to the relevant cookies
- our accountant or professional advisers, where needed
- authorities, if we are required to by law
Some of these providers may process data outside the UK. Where they do, we rely on appropriate safeguards, such as UK adequacy regulations or standard contractual clauses.
How long we keep your information
We keep enquiry information for up to 2 years if you do not become a client. If you become a client, we keep records for as long as needed to provide our services and for six years after our relationship ends, to meet legal and tax requirements. Form entries can be deleted sooner on request.
Your rights
Under UK data protection law you have the right to:
- access the personal information we hold about you
- ask us to correct information that is wrong or incomplete
- ask us to delete your information
- ask us to restrict or object to how we use it
- ask for your information in a portable format
- withdraw your consent at any time, where we rely on consent
To use any of these rights, email info@forthmedia.co.uk. We will reply within one month.
Complaints
If you’re unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.